Testimonials

The PalMate Group has been instrumental in helping its clients improve their processes. Listen to the testimonials below to hear what these clients have to say about our people and products.

VIDEO: “Customer service has been great”.

Luke Gruber talks about knowing the customer service people by name made it easier to implement and work with the software. Being able to nail down production scheduling into the future has had the biggest impact.

VIDEO: “Inventory dictates whether or not we make money.”

Nick Wenner of Pallet Service Corporation discusses the reduced time required to do stock taking. He also discusses the efficiency of entering information once and having it available to multiple users. The key benefit is end-to-end visibility.

VIDEO: “PalMate ERP creates consistency with a high degree of professionalism.”

TJ Harvey of Hope Timber Pallets discusses their experience with implementing PalMate® and how the software, along with its other applications, has helped create consistency and increased professionalism with BOL’s, pallet drawings, and specifications.

VIDEO: Increased Communication Between Departments

Wendy Buie discusses the improved communication within the company since adopting PalMate ERP.

VIDEO: Effecting Positive Change

Penn Cooper describes how PalMate® provides hard credible information helping to effect positive change in overall operations.

VIDEO: Eliminating Lost Information

Ed Healey discusses how PalMate® helps eliminate lost information and connect the back office with the production floor

PalMate®ERP is a great software!

PalMate®ERP is a great software and it’s great for us as a company to be involved with so many others, both in the PalMate team and the greater User Community so invested in its continued success.

Luke Gruber, Finance/Accounting
Gruber Pallets, Inc.
Lake Elmo, MN
April 27, 2017

Best help desk I have ever encountered!

I truly can say you guys are the best help desk I have ever encountered!

Dawn Rice, Office Services Coordinator
Custom Forest Products
Spartanburg, SC
Feb 2, 2016

I don’t know what we would do without it!

PalMate®ERP is so easy to use I don’t know what we would do without it now. It’s such a great application for our organization.

Greg Campbell, General Manager
Fricks Pallet Company
Forth Worth, TX
May 11, 2017

Keep in mind that in my opinion, there is nothing out there…

Keep in mind that in my opinion, there is nothing out there that works any better. AMS’ software is tailored to the pallet business.

Steve Yelland, President
J.F. Rohrbaugh Co., Inc.
Hanover, PA
Mar 21, 2010

Our old inventory system was slow and more complicated to use.  This…

Our old inventory system was slow and more complicated to use.  This allowed more opportunity for mistakes when inventories were entered.  PalMate operates a lot faster and is more user friendly.  This helps our people to be more efficient and accurate.  The support we receive from the PalMate staff is great!  This is a big benefit compared to other programs.

Paul Gaines, VP of Operations
Madison County Wood Products
Fredericktown, MO
Nov 09, 2011

PalMate has exponentially improved our business on every level.  We are very…

PalMate has exponentially improved our business on every level.  We are very pleased with its capabilities and are continuously growing as a result.

Ben Loughery,
CLM

Nov 23, 2011

In the more than four years we have been using it, PalMate…

In the more than four years we have been using it, PalMate has become an integral part of John Rocks work flow.

Ed Healy,
John Rock
Coatesville, PA
Jun 10, 2010

The folks at AMS have really done a nice job developing this…

The folks at AMS have really done a nice job developing this program over the years. They continually look to take best practices in our industry and incorporate those into the program. I don’t see any reason why we won’t continue to develop our partnership with AMS for many years to come.

Steve Yelland, President
J.F. Rohrbaugh & Co.

Dec 23, 2011

…allowing us to make better decisions on the fly.

I believe we are working towards gaining a better understanding of the costs associated with pallet production using PalMate. The information is easier to get in a shorter period of time, allowing us to make better decisions on the fly.

Steve Yelland, JF Rohrbaugh & Company, President
JF Rohrbaugh & Company
Hanover, PA
Mar 20, 2012

Plant Floor reporting for raw material has really allowed us to know…

Plant Floor reporting for raw material has really allowed us to know what we have on the property.  It’s very accurate and it’s allowing us to do physical inventory less frequently.

Steve Yelland, President
J.F. Rohrbaugh & Co.
Hanover, PA
Nov 09, 2011

PalMate ERP has made the entire system run smoother.  Now, it is…

PalMate ERP has made the entire system run smoother.  Now, it is a live-time deal.  The software enables us to give our customers an answer right away and allows anybody to check on loads at any given time.

Steve Yelland, President
J.F. Rohrbaugh Co., Inc.
Hanover, PA
Mar 20, 2010

It does everything. I use it for purchasing lumber, inventory control, inventory…

It does everything. I use it for purchasing lumber, inventory control, inventory and banking purposes, sales invoices, and keeping track of customers. There isn’t a part of PalMate that I don’t use.

Kelly Bennion,
Challenger Pallet & Supply, Inc.
Idaho Falls, ID
Jun 10, 2010

We are constantly trying to enable our team to do their job…

We are constantly trying to enable our team to do their job in the most efficient way possible. Before PalMate was introduced to the market, our data collection and production control processes were very fragmented and time consuming. PalMate has allowed us to consolidate our order entry, production processes, inventory control and invoicing into one program. We can get real time information from multiple locations, allowing everyone to be more efficient with their time.

Steve Yelland, President
J.F. Rohrbaugh & Co.
Hanover, PA
Oct 10, 2011

Prior to PalMate our ERP system consisted of a contact database, and…

Prior to PalMate our ERP system consisted of a contact database, and a clipboard.  All orders were processed manually, and finding information, or creating reports was a major project.  Now all steps of an order are processed through PalMate including order taking, manufacturing, dispatching, invoicing, and reporting.

Jose Padilla,
Oakland Pallet Co.
San Lorenzo, CA
Oct 07, 2011

Accurate information is king, and having the ability to organize and access…

Accurate information is king, and having the ability to organize and access that information is critical to us. PalMate is proving to be a valuable tool to give us that ability and help manage our business effectively.

Ed Healy,
John Rock, Inc.
Coatesville, PA
Mar 24, 2010

She had the training, customer service and demeanor of a veteran of your company…

I had the genuine pleasure of working with one of your techs today. We were having problems with new workstations and Palmate connecting to the servers and she was so knowledgeable about the issue at hand she was able to help me through the 2 problems I was having very quick and efficiently. I have to deal with end vendor support on a daily basis and she had the training, customer service and demeanor of a veteran of your company and did a excellent job representing the type of people you have working for you.

Jason Rodgers,
Realtime, LLC
Dothan, AL
Nov 1, 2018

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